Our white glove services give our clients a strong market differentiator. This VIP service helps give peace of mind to patients and their families who are traveling to the U.S. to receive care under stressful circumstances. Whether a patient needs assistance with a prescription or simply locating the comforts of home, we are there to help. Our White Glove Services help to provide a healthcare experience that eliminates the hassles, inconveniences and insecurity associated with traveling to undergo a medical procedure. We can meet a patient at a facility to guide the admission process, arrange for translation services, help keep family back home apprised of the patient’s progress – whatever they need, we take care of it. This coordination of logistics and medical care results in an exceptional patient experience.
Each patient receives personalized, written instructions to help them prepare for their arrival at a U.S. facility. Patients also receive a card with the name and phone number of their dedicated Service Account Manager, who is available to them and their family 24/7. All they have to do is call. The service is available in multiple languages and can be branded in the name of the client as a unique service they provide to their most valued customers.
Patients and their families are provided with an on-site White Glove Service Manager. This is a non-medical companion who, like the White Glove Service described above, advocates for the patient and is available 24/7. The added benefit is that this individual travels to the facility where the patient is receiving care. The Service Manager makes sure that the facility does not bill the patient directly. S/he can coordinate any follow-up visits, obtain medical notes, and facilitate whatever else the patient and family requests to enhance their stay and treatment experience.
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